Fred Loya Car Insurance Review: Rates & Discounts in 2023

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Jeffrey Johnson

Insurance Lawyer

Jeffrey Johnson is a legal writer with a focus on personal injury. He has worked on personal injury and sovereign immunity litigation in addition to experience in family, estate, and criminal law. He earned a J.D. from the University of Baltimore and has worked in legal offices and non-profits in Maryland, Texas, and North Carolina. He has also earned an MFA in screenwriting from Chapman Univer...

Insurance Lawyer

UPDATED: Feb 28, 2022

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Key Takeaways

  • Fred Loya insurance company has been in business since 1974, expanding from a single office in El Paso, Texas, to more than 700 offices nationwide
  • Fred Loya offers free online quotes and some of the lowest rates on auto insurance
  • Frey Loya Insurance is not BBB accredited, and consumers frequently complain about their customer service

If you are considered a high-risk driver because of an accident or moving violations on your driving record, finding cheap car insurance can be challenging. This is even more difficult for those with a DUI conviction.

The Fred Loya insurance company has been specializing in finding lower rates for high-risk drivers since 1974. Today, Fred Loya and the Loya Insurance Group have offices in 11 states.

Read on for our comprehensive guide to Fred Loya Insurance.

Fred Loya Car Insurance Coverage

Fred Loya Insurance has been assisting drivers who have difficulty finding affordable insurance because of moving violations or accidents, including SR-22 coverage for drivers with a DUI or DWI on their records.

The Loya insurance company offers the following coverage types:

Liability Coverage

This is the most basic and is a minimum requirement in all fifty states. A liability-only policy covers the costs of damage and injuries to the other driver and their vehicle, up to the stated policy limits (in no-fault states, injuries are covered by personal injury protection policies).


Optional coverage that reimburses a driver for damage to their own vehicle, even when they are at fault, subject to the policy limits


Also known as a full-coverage policy, comprehensive covers virtually anything that might happen to the vehicle, including theft, up to the stated limits on the policy.

Currently, Fred Loya insurance does not offer Personal Injury Protection (PIP) because the company does not operate in any of the “no-fault” states where this is required.

What discounts are available with Loya Insurance?

According to Experian, the average annual cost for auto insurance in 2021 was over $1950. For drivers who have had accidents, speeding violations, or a DUI on their driving record, that cost can be considerably more.

People with poor driving records may find it challenging to find an affordable auto insurance policy, which is why Fred Loya can mean good news. Not only do they work to offer good coverage, regardless of your driving or credit history, they may also offer discounts that can be applied in order to lower their rates. Speak to a representative to determine which discounts are available to you.

Another area in which Fred Loya may be of help is in finding coverage for specialty vehicles, which can be difficult to insure.

Here are some of the auto insurance discounts you may qualify for when you insure your vehicle through companies like Fred Loya.

Multi-Car Discount

This is one of the most common discounts that insurance companies offer. If you have more than one vehicle, you’ll find it cheaper to insure them with the same company.

Loyalty Discount

The longer you stay with the same insurer, the more you can save over time. Most insurance companies will lower a policyholder’s rate after they have been with them for a year or more.

Payment Discounts

Often, insurance companies will offer discounts to customers who set up automatic payments online or pay for six months or a year all at once.

Vehicle-Based Discounts

If you are in the market for a new vehicle, consider a hybrid or flex-fuel option. Insurers also offer discounts for certain safety equipment, such as anti-lock brakes, as well as factory-installed anti-theft equipment such as tracking and alarms.

One common discount that is not available through Fred Loya is bundling with other types of insurance, such as homeowners or renters. This is because the company does not offer such coverage.

In which states does Fred Loya offer coverage?

Fred Loya Insurance currently operates in 11 states across the country:

  • Alabama
  • Arizona
  • California
  • Colorado
  • Georgia
  • Illinois
  • Indiana
  • Missouri
  • New Mexico
  • Ohio
  • Texas

The company maintains 700 offices nationwide with 200 adjusters on its staff.

How do I file a car insurance claim with Fred Loya?

Contact the Fred Loya claims department at 1-800-880-0472 or visit one of their local offices. Almost every state requires that an accident be reported to an insurance company within seven days. However, in some jurisdictions, a policyholder may have only three days.

After you have reported the accident, the company will assign your claim to one of their adjusters to investigate. All involved parties will be contacted, their statements recorded, and an appraiser sent out to assess the damage and come up with an estimate.

An important part of the claims process is determining liability. You can help expedite matters by having the following information available when you file your insurance claim:

  • Witness statements
  • Police reports
  • Photos or videos of the scene
  • Year, make and model of the vehicles involved
  • Contact, license, insurance information for all parties involved

How long it will take to resolve and pay your claim will depend on a number of factors. One of these factors is the timeline set by state law. This can vary from one jurisdiction to another. For example, in Texas, an insurer must make a decision on whether to pay or deny a claim within 45 days. Once the claim has been approved, payment must be made within five business days. On the other hand, California gives insurance companies up to 40 days to evaluate the claim and 30 days to make payment.

Keep in mind that you will be required to pay any and all deductibles before the insurance settlement kicks in.

Does Fred Loya offer any other types of insurance?

The Loya Insurance Group specializes in auto coverage, especially for motorists who are considered to be “high risk.” In addition to drivers with records of accidents and moving violations, this can include those with poor credit scores or gaps in their insurance coverage.

In addition, Fred Loya offices niche coverage for hard-to-insure specialty vehicles such as high-performance, customized, and collector cars.

In order to offer low insurance rates for high-risk drivers, Fred Loya focuses solely on auto coverage.

The Bottom Line on Fred Loya Insurance

If you are among the high-risk pool and need auto coverage, you may find that Loya Insurance can meet your needs with affordable rates. If the cost of premiums is your primary concern, Loya insurance may be the right choice for you.

On the other hand, the company operates in a limited number of states. Additionally, many consumers have registered their complaints about the customer service as well as slow and short settlement payouts. These complaints have been registered by Loya’s own customers as well as those insured by other companies who have been involved in accidents with a Loya policyholder. Furthermore, the Loya Insurance company does not have accreditation from the Better Business Bureau.

Now that you’ve read our guide on Fred Loya Insurance, find out how much you can save from top companies by entering your ZIP code below.

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